Fast-paced, growing organization is looking for a qualified individual to support Sales and Customer Service. Interaction from multiple sources and job tasks that involve heavy customer retention initiatives, as well as support for our local and National sales teams. Position will be remote from corporate office. Candidate must have a strong independent work ethic and be able to self-motivate.
Director of Customer Relations
Duties and Responsibilities (including but not limited to):
Customer Relations – Broad Scope
Ideas and implementation of any information that would aid the company (sales and marketing), as well as everything related to the overall client experience
Database management – CW and ERP systems
Creation of renewals and client retention packages
Client training – local/remote
Mid-market sales potential
Sales support on property walks for system design and discovery
Support/input of company newsletter, blog, website, and social media. You will be tasked with researching what new or old avenues may or may not be viable.
Develop and foster relationships at site manager, regional level
Industry Representation – Local and Remote
Trade show planning and set up
Ongoing police/other law enforcement liaison. You may be asked to help build these relationships.
Industry specific special event participation - local and possibly remote.
Apartment Association events - membership/participation will be required
Possible large-scale webinar support and set up
Aid in travel booking where needed
Industry training - relevant classes to be discussed.
Issues regarding customer facing materials/technology and marketing
Remote problem solving where applicable
Interaction and External Cooperation
Interdepartmental service collaboration
Collaboration with management team
Monday- Friday availability for communication is standard, and additional when required.
Standard time card entry requirements
Job Skills and requirements
Bachelor’s degree or related applicable experience
Must have above average written and verbal communication skills
Understanding of technical procedures and information is a plus
Analytical skills a must.
Knowledge of Microsoft Office Suite and image/video editing pl