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The Service Desk Analyst has a very wide array of tasks all surrounding in-bound phone calls. This role is responsible for supporting end users in a 24x7 capacity, worldwide. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues
• 1-2 years of help desk / call center experience
• 1-2 years of experience working with "help desk ticketing tools" i.e.HP Service Manager knowledge is preferred, but not necessary
• Ability to troubleshoot common Windows 7 related issues
o Only English is required for this role. Must be able to verbally navigate through a Win 7 desktop/PC
Understanding of both wired and wireless networks
o Local and network printing configuration

Android / iOS troubleshooting
Active Directory
o Understanding domains
Office Suite 2003 - 2013 (Word, Excel, Outlook, PowerPoint, Access, Lync /Skype)
Project 2003 - 2013
Visio 2003 - 2013
Internet Explorer 9+
Basic understanding of the Microsoft Office Suite 2003-2013, O365
• How to create an enterprise outlook profile
• Troubleshooting and Creating rules
• How to create a PST
o Basic Microsoft Excel support
o Basic Microsoft Word support

Non-Technical Skills

Strong soft skills is a must. We are looking for people that have a technical foundation and are eager to learn and grow with our organization

This position is a contract position with the opportunity to get hired direct with TEKsystems Global Services.

We are a multi customer support center that provides various levels of support. Everything from more customer service orientated to highly technical windows and network support. We also provide growth opportunities for agents to go from Tier 1 to Tier 2, Tier 2 to Lead, and Team Lead into management.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Te
TEKsystems Global Services
3232 W. Royal Lane, Irving, TX, 75063, Brittany Frank

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