Core Competency Criteria
SELECTION INTERVIEW GUIDE
Core Competency Criteria
About This Guide
The purpose of this guide is to help decision-makers make better selection decisions. The Guide contains everything you need to prepare for selection interviews, including:
· The specific criteria to be used.
· A set of interview questions used to accurately assess the candidate against the criteria.
Behavioral Event Interviewing
Many of the questions contained in this Guide are based on a technique known as behavioral event interviewing. This technique follows a very simple premise: Past behavior is the best predictor of future behavior. In other words, by focusing on the details of what a candidate has done in the past, we can make reasonable predictions about how he/she will perform in the future.
The advantage of behavioral event interviewing is that it elicits much richer, more detailed accounts of a person's skills and abilities and it provides a much more objective way of assessing candidates. In short, it allows the hiring decision to be based on more than a gut feeling.
The Selection Criteria
When matching people with jobs, there are several factors to be considered:
· Basic Requirements - These include educational background, previous work experience, business knowledge, career interests, motivations, work styles, etc.
· Technical Requirements - These include technical skills and knowledge that are important to successfully perform the job. Technical requirements will vary from job to job.
· Core Competencies - These represent the system-wide skills, traits and personal attributes that are associated with outstanding performance.
The primary emphasis of the Guide is upon assessing a candidate's competency strengths. These are the factors that are most predictive of future success. We've also included some sample questions to help you assess how closely a candidate fulfills the basic and technical requirements of the job.
Basic requirements include educational background, previous work experience knowledge, career interests, motivations, work styles, etc.
· Tell me about your educational background.
· What business related training have you had?
· What technical training, if any, have you had?
· Describe your recent work experience.
· What are your major responsibilities?
· Describe your accomplishments in this role.
· Tell me about some of your most rewarding experiences in your current job.
· All jobs have their frustrations and problems. Tell me about some of your least satisfying experiences in your current job.
· Describe a time when you felt you worked your hardest and felt the greatest sense of achievement.
· What factors do you consider most important in evaluating yourself and your success?
· Why should you be considered for this position?
Technical requirements include special skills and knowledge that are needed to carry out a specific job. The technical requirements will be different for each and every job. Think of the questions below as examples to guide you in forming detailed questions which apply to the job you are filling.
· How would you describe your own level of technical proficiency as ? What would you like to understand better or learn more about?
· Give me an example of how you handled (process, function, task, etc.)
· What are the steps you used in performing (job-related function, assignment, task, etc.)?
· How do you keep informed of what is going on in the field of ?
· To which industry or job-related organizations do you belong?
· Describe your level of participation.
· What do you feel you have gained from your involvement?
· What important changes are taking place in the field of ? Do you consider them positive or negative? Why?
The competencies presented in this Guide represent factors that are predictive of success. They define the skills, knowledge, values, motivations and personal attributes that are associated with outstanding performance.
The interview questions in this Guide are organized by competency clusters as follows:
Decision Making & Judgment
Values & Ethics
Willingness & Capacity to Learn
DECISION MAKING AND JUDGMENT
· Tell me about a time when you took ownership for managing a group or project. What was the situation? What actions did you take? What were the end results?
· Describe a time when you stepped in to turn around a situation or set a new direction for your organization. What was the situation? Describe what you did.
· Tell me about a time when you took it upon yourself to develop a contingency or back-up plan for an important undertaking. What was the situation? Describe your plan and what you did to implement it?
· Tell me about a time when you had an opportunity to contribute to your company's overall success. What was the situation? What, specifically, did you do?
· Have you ever felt the need to refocus the energy and attention of people in your group to become better aligned with the overall strategy of your company? What was the situation? How did you approach it? What were the results?
· Describe a situation in which you applied a conceptual framework to help set direction for your group. What framework did you use and how was it developed? What was your end result?
Analytical and Creative Thinking
· Tell me about an especially difficult business decision you made in the past year. What factors did you consider in formulating your decision?
· Can you remember a time when you came up with a breakthrough idea or an especially creative approach to make things better? What was the situation? Describe your idea and what you did to implement it.
· Tell me about a time when you identified a practice or policy in your organization that was interfacing with creative thinking. Describe the interfacing with creative thinking. Describe the interfacing and what you did about it.
Values and Ethics
· What do you consider to be your most important work values? Share with me some examples of times when those values came into play.
· Compare and contrast a time when you felt your work was above standard with a time when you felt your work was below standard.
· Can you remember a time when you felt you had to compromise your standards in order to get the job done? What was the situation? How far did you bend?
· Can you remember a time when you missed a deadline? What was the situation? What caused you to miss your deadline? How did you handle it?
· We've all occasionally had to deal with someone whose working style is different from our own. Can you remember a time when this happened to you? How did you handle the situation?
· Each of us has a different way of showing consideration for others on the job. Describe your approach and give me an example of a time when you successfully used it.
· Tell me about a recent interaction with a co-worker or customer where you really seemed to connect with their needs and understand their feelings.
Willingness And Capacity To Learn
· Tell me about your most significant new learning in the past year on the job. What did you learn? How did you apply that learning to your work? What did you do differently as a result?
· Can you remember a time when you identified a specific need for your personal development? What did you do to address it? What were the results?
· Tell me about a time when you took on a challenge or an assignment for which you did not have the necessary skills set. What happened?
· How do you keep abreast of new developments and trends in your area of expertise? Give some examples of your efforts at doing so.
· Tell me about a time when you felt you developed a working partnership with a customer. What was the situation? How did that partnership come about? What did you contribute to the relationship?
· Can you remember a situation in which you took time to educate a customer? Describe what happened.
· Describe a time when you "went above and beyond" in meeting a customer's needs. What was the situation? How did you handle it?
· Tell me about a time when you became the "voice of the customer" within your company. What did you do? What was the end result?
· From time to time everyone has to bend or break the rules. Can you give me some examples of times when you had to do this?
· Can you remember a business situation when you didn't keep your word? What was the situation? What happened?
· Sometimes we have to stretch the truth when working with a difficult colleague or customer. Can you give me some examples of times when you had to do this?
· Can you remember a business situation where your boss entrusted you with a confidence? What happened? How did you manage the information you received.
· Have you ever been caught breaking a company rule? What was the situation?
· Describe a time when you were able to work successfully across departmental lines in order to accomplish something that was in the best interests of the organization. What was the situation? Describe your role in detail.
· How would you describe your current network of business contacts - both internal and external? How did you go about building that network? Give some examples.
· Can you remember a time when you initiated a community outreach effort on behalf of your company? What prompted this effort? What, specifically, was your role?
Respect for Others
· Describe a recent situation where an employee or colleague came to you with a new idea. How did you react?
· How do you recognize and reward people for their accomplishments? Give me some examples of when you have done so.
· Tell me about a time when your group needed to deal with a failure. What happened? How did you handle it?
· Tell me about your toughest challenge as a leader. How did you handle the situation?
· Give me an example of a time when you have "practiced what you preach."
· Describe a time when you took a strong stand on an issue that was important to your organization. What was the situation? What action did you take? What was the end result?
· Tell me about how you set standards for people in your group. Give me some specific examples of times when you've done so.
Ø Tell me about a time when you had to gain support for an initiative or a proposal before you could implement it. How did you approach the situation? What was the end result?
Ø Can you remember a time when you had to develop a strategy or game plan for influencing someone? What was the situation? What did you do?
Ø Tell me about a time when you were successful in reaching a win-win solution between opposing parties. What was the situation? What, specifically, was your role in bringing about an agreement?